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Enhanced Sustainability Program (ESP)

The FLA offers five basic capacity building programs: the Enhanced Sustainability Program (ESP), the Customized Capacity Building Program, the On-site Diagnosis Program, Public Training Workshops, which are open to FLA-affiliates and non-affiliates alike, and Online Training. These are designed to provide a range of resources that address weaknesses in a company’s or factory’s current operations expand programs and processes and maintain their strengths while achieving increased productivity and profitability.

The Enhanced Sustainability Program (ESP) is a combination of online and offline tools designed to help factories assess and enhance their management practices and performance in specific labor issue areas. The ESP is structured around three phases: Baseline Assessment, Capacity Building, and Impact Assessment.

Complementing the current FLA monitoring system, this program adopts a more supportive approach with a special emphasis on partnerships and capacity building. Through tackling root causes of the labor compliance issue in question and allowing adequate time to implement improvement measures, the program ensures that the positive changes made in the factory become sustainable and bring real, long-term positive impact. 

The Enhanced Sustainability Program include an assessment component that allows participants to first create a road map based on their needs and weaknesses, and then evaluate progress made during the capacity building program.


Components of ESP (24 m)


Baseline Assessment (incl. SCOPE and SCAT)                                       

Face-to-Face Training                                                                               

Progress Tracking Charts                                                                          

On-site Diagnosis                                                                                      

Impact Assessment (incl. SCOPE and SCAT)                                           










Activity Components of ESP include baseline assessment (incl. SCOPE and SCAT), face to face training, progress tracking charts, on - site diagnosis, impact assessment (incl. SCOPE and SCAT).

The FLA offers a wide range of assessment tools, including Management Self-Assessments, Workers Surveys and Focus Group Discussion. Baseline and Impact Assessments may consist of one or a combination of these tools depending on the program and interests of the participant.

Management Self-Assessment Tool
The Management Self-Assessment measures a factory’s performance in the applicable module material from the management’s point of view. Assessing factors such as policy, procedure, training, implementation, communication, documentation, workers’ integration and awareness, it captures all of the important elements when mapping a comprehensive picture of a factory’s compliance performance.
The Management Self-Assessment consists of multiple-choice questions. The answers to the questions either reveal strengths or weaknesses of a factory’s compliance systems. 

SCOPE Workers’ Survey
The views of workers are essential to ensure the consistency and sustainability of compliance. Their experience and perception of change is an essential criterium when measuring impact.
SCOPE is a standardized quantitative survey. Workers complete a questionnaire comprised mainly of multiple-choice questions. All workers’ interviews are anonymous, and the FLA ensures protection of participating workers. Workers selected to participate in SCOPE are chosen randomly from a list of factory workers. The sample size and constitution correlates with the demographics of the factory’s workforce.

Comprehensive Picture
Whenever possible, the SCOPE topics mirror the Management Self-Assessment tool to collect comparable data. Each of these factors is measured through 5 to 10 questions that add up to a final score.  The results are then directly compared to those from the Management Self-Assessment. 

Focus Group Discussions
The FLA provides both workers and factory management forums to candidly discuss capacity building through focus group discussions. The ideal group size consists of six to ten participants led by a facilitator who is trained to direct the conversation and encourage dialogue through interactive activities.
Focus group discussions often reveal challenges to compliance and employee satisfaction that traditional methods do not, and provide a safe environment for feedback and thoughts. The discussions are completely anonymous and less threatening than one-on-one interviews and therefore lead to honest comments that the factory can use to improve their systems.